We collect only what we need to run your account and process your PKR transactions. This policy explains exactly what that data is, how we use it, who we share it with and what rights you have over it. Please read it before registering.
Six categories of information that pass through the eq98 platform — and why each one exists.
Your full name, date of birth and CNIC number collected at registration or during identity verification. Used to confirm you are 18 or over and to comply with fraud prevention requirements. Not used for any purpose outside account management.
Your mobile number and, if provided, your email address. Used for OTP verification at login, important account communications and, if you have opted in, promotional notifications about eq98 bonuses and PSL betting offers. You can opt out of marketing at any time.
Transaction records for deposits and withdrawals — amounts, dates, method used (JazzCash, Easypaisa, Raast, bank transfer) and reference numbers. Your payment credentials are not stored in plain text. Full card or wallet numbers are never retained on eq98 servers.
Bets placed, games played (Sports, Bingo, Fish Games), stakes, results and session history. This data is used to settle bets, calculate bonus eligibility, provide your account history and monitor for irregular patterns that may indicate fraud or problem gaming behaviour.
IP address, device type, browser version, operating system and session timestamps. Used for security monitoring, technical troubleshooting and preventing multiple-account abuse. Not used to build advertising profiles or shared with third-party marketing platforms.
Records of live chat conversations, support tickets and any documents you send to verify your identity or resolve a dispute. Retained for a limited period to allow follow-up and to resolve any disputes relating to the same matter. Not used for any other purpose.
This Privacy Policy applies to all users of the eq98 platform at eq98.win. By registering an account or using any service on the platform, you confirm that you have read this policy and agree to the collection and use of your information as described here. If you have questions, the contact details are in Section 12.
eq98 operates the online gaming and sports betting platform available at eq98.win. For the purposes of this Privacy Policy, "eq98", "we", "us" and "our" refer to the platform operator. References to "you" and "your" refer to any individual who registers an account on or otherwise uses the eq98 platform.
This policy covers the collection, use, storage and disclosure of personal data in connection with the eq98 platform. It should be read alongside the Terms and Conditions and the Responsible Gaming guidelines.
We collect personal data in three main ways: information you provide directly, information generated automatically through your use of the platform, and information we receive from third-party payment processors when you make a deposit or withdrawal.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity | Name, date of birth, CNIC | Provided by you at registration or verification |
| Contact | Mobile number, email address | Provided by you at registration |
| Financial | Transaction amounts, payment method reference, PKR wallet balance | Generated by platform activity and payment processors |
| Gaming | Bets placed, games played, stakes, results, session history | Automatically logged by the platform |
| Technical | IP address, device type, browser, session timestamps | Automatically collected during use |
| Communications | Support chat records, uploaded documents | Provided by you during support interactions |
We do not collect data that is not required for the operation of your account. We do not purchase third-party data lists or collect information about you from social media platforms without your explicit consent.
Every piece of data we hold has a specific, defined purpose. We do not use your data for any purpose not listed below:
Your financial security is a priority. The following practices apply to all payment data on the eq98 platform:
If you receive a message claiming to be from eq98 and asking for your password, CNIC number or full payment credentials, it is not from us. eq98 will never ask for your password. If you receive such a message, please contact the support team immediately through the official platform.
eq98 uses cookies and similar session-tracking technologies to maintain your logged-in state, remember your preferences and monitor platform performance. The cookies we use fall into three categories:
We do not use third-party advertising cookies or retargeting pixels. You will not see eq98 advertisements follow you around other websites as a result of visiting this platform.
Most browsers allow you to manage or delete cookies through the browser settings menu. Blocking essential cookies will affect your ability to use the platform normally — in particular, you will not be able to stay logged in across pages.
eq98 does not sell your personal data to any third party. We share data with external parties only in the limited circumstances described below:
No data is shared with advertising networks, social media platforms, data brokers or any organisation for marketing purposes without your explicit, separate consent.
We retain your data for as long as your account remains active and for a period thereafter as required for legal, financial record-keeping and dispute resolution purposes. The general retention periods we follow are:
If you request account closure and deletion of your personal data, we will remove all data that is not subject to a legal retention requirement. Data that must be retained by law (financial and transaction records) cannot be deleted on request before the retention period expires, but it will be isolated from active systems and used only if required for a legal purpose.
As an eq98 account holder, you have the following rights over your personal data. To exercise any of these rights, contact the support team using the details in Section 12.
Request a copy of the personal data eq98 holds about you. We will provide this within a reasonable timeframe.
Request correction of inaccurate data. For name or date of birth changes, identity verification may be required.
Request deletion of your data. Some records must be retained by law — we will clearly explain what can and cannot be deleted.
Object to your data being used for marketing at any time. This includes promotional SMS and email communications.
Request that we restrict processing of your data in certain circumstances — for example, while a correction request is being resolved.
Request a machine-readable export of your account data, including transaction history and gaming activity, in a standard format.
eq98 may send promotional communications about platform offers, PSL betting specials, Bingo jackpots, Fish Games events and other updates. We send these communications only if you have opted in at registration or subsequently updated your communication preferences in your account settings.
You can opt out of marketing communications at any time by:
Opting out of marketing does not affect essential account communications — you will still receive OTP codes, transaction confirmations and important account notifications that are required for the operation of your account.
eq98 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, the account will be closed immediately, any balance voided and any data collected will be deleted unless retention is required by law.
If you have reason to believe that a person under 18 has registered an account on eq98, please contact the support team. Age verification is carried out at registration and may be repeated at any time during an account's lifetime.
This Privacy Policy may be updated from time to time. When changes are made, the "last reviewed" date at the top of this page will be updated. Where a change materially affects how we process your data, we will notify active account holders via their registered mobile number or through an in-platform notification before the changes take effect.
We encourage you to review this page periodically. Continued use of the eq98 platform after a policy update constitutes acceptance of the revised terms. If you do not agree with any update, you may request account closure by contacting the support team.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the eq98 support team. The contact address below is displayed as text only and is not a clickable link.
Privacy enquiries: [email protected]
Response time: within 5 business days for standard requests; within 30 days for formal data access or deletion requests.
You can also reach us via live chat during operating hours for general questions.
For questions about responsible gaming tools including deposit limits and self-exclusion, visit the Responsible Gaming page. For questions about account terms, visit the Terms and Conditions page.
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