eq98 Frequently Asked Questions

Visit the Register page and fill in your full name, Pakistani mobile number, date of birth and a password. Once submitted, an OTP is sent to your mobile number. Enter it to confirm your registration. Your account is live immediately after verification. The whole process takes under two minutes on a phone.

No. Each individual is permitted one active account. Duplicate accounts — even registered under a different mobile number or email — are a breach of the Terms and Conditions. Both accounts will be closed and any balances voided if duplicates are detected. If you've lost access to your account, use the password recovery option rather than creating a new registration.

No documents are required at registration. Full identity verification — typically a CNIC — may be requested before your first withdrawal is processed. This is a one-time step. Once verified, withdrawals go through without needing to repeat the process unless your account details change significantly.

Use the "Forgot password" link on the Login page. Enter your registered mobile number, receive an OTP, verify it and set a new password. The process is self-service and takes under two minutes. If you no longer have access to the registered mobile number, contact the support team for manual identity verification.

Mobile number changes require verification on both the old and new numbers to confirm ownership. This process is handled by the support team — contact them through the official platform support channel and they'll walk you through it. Number changes are not instant; allow one to two business days for the update to process.

eq98 supports JazzCash, Easypaisa, Raast, bank transfer and debit/credit cards. Most users in Pakistan use JazzCash or Easypaisa as their primary method since deposits process instantly. Bank transfer is available for larger amounts and settles within one business day.

JazzCash and Easypaisa deposits are typically credited to your eq98 wallet within a few minutes of confirmation. If your deposit hasn't appeared after 15 minutes, check the transaction status on your JazzCash or Easypaisa app first. If the transaction shows as successful on their end but hasn't credited to eq98, contact the support team with the transaction reference number.

Minimum deposit amounts vary slightly by payment method. For JazzCash and Easypaisa, the minimum is typically a low PKR amount accessible to most players. Bank transfer minimums are generally higher due to processing overheads. The exact minimum for each method is displayed on the deposit page when you select your payment option.

Yes. Daily, weekly and monthly deposit limits can be set in your account settings under Responsible Gaming. Reducing a limit takes effect immediately. Increasing a limit has a 24-hour cooling period before it activates. Setting a limit before you start playing is one of the most practical ways to manage your PKR spend. Full details are on the Responsible Gaming page.

Log in, go to the Withdrawal section, select your preferred method (JazzCash, Easypaisa or bank transfer), enter the amount and confirm. For verified accounts, withdrawals to JazzCash and Easypaisa are typically processed the same day. Bank transfer withdrawals take up to one business day. See the Withdrawal page for full details.

Withdrawals can take slightly longer if your account identity verification is pending, if the withdrawal amount triggers a manual review, or if there is a high volume of requests at the time. If your withdrawal has been pending for more than one business day, contact the support team with your withdrawal request reference from your account history.

Yes. Identity verification — usually a CNIC — is required before a first withdrawal is processed. This is a standard security step to confirm the account belongs to you and to comply with anti-fraud requirements. Once your identity is verified, subsequent withdrawals go through without this step unless your account circumstances change.

Generally, withdrawals are processed to the same payment method used for deposits wherever possible. This is standard practice to prevent fraud. If you need to withdraw to a different account — for example if your JazzCash number has changed — contact the support team, who will handle the update with the appropriate verification steps.

eq98 covers all major cricket formats — T20 internationals, Test matches, ODIs and the Pakistan Super League (PSL). During PSL season, PSL markets are prominently featured with a wide range of pre-match and live in-play options. International cricket from ICC tournaments and bilateral series is also available. Visit the Sports page to see the current schedule.

In-play betting lets you place bets on a match while it is actively being played. Odds shift in real time based on the score, wickets and match situation. Available markets during a live cricket match typically include the next over total runs, next dismissal, match winner and various session options. Bets placed in-play settle as the relevant event within the match concludes.

If a match is abandoned before an official result is declared, bets are generally voided and stakes returned to your account wallet. For matches with a Duckworth-Lewis-Stern (DLS) result, the official DLS result is used for settlement. Specific settlement rules for each market are listed in the Sports betting terms — check the Terms and Conditions for details.

Yes. In addition to cricket and PSL, eq98 offers Football betting covering major leagues and international tournaments, as well as Esports markets on popular titles. The range of active markets at any given time depends on the current fixture calendar — visit the Sports section to see what's available right now.

Bingo on eq98 runs across multiple rooms with different ticket prices and jackpot pools. You purchase tickets in PKR before a round begins, and the game calls numbers automatically. Prizes are awarded for completing lines and full houses according to the room's prize structure. Rooms run continuously throughout the day, so there's almost always a game in progress or starting shortly. Visit the Bingo page for current room details.

Fish Games are skill-based shooting games where you aim and fire at fish moving across the screen. Each fish has a point value, and your winnings are calculated based on the fish caught multiplied by your bullet cost in PKR. Boss fish carry significantly higher multipliers. You choose your bullet cost at the start of a session, which controls how much you spend per shot and scales your potential payout accordingly. Visit the Fish Games page for more.

No download is required. The entire eq98 platform — including Bingo rooms and Fish Games — runs in your mobile or desktop browser. The games are optimised for mobile play, so the experience on an Android or iOS browser is smooth without needing a separate app installation.

The welcome bonus is credited to your account after your first qualifying PKR deposit following registration. The current offer — including deposit requirement, bonus percentage and wagering requirement — is listed on the Promotions page. Read the terms before depositing. Wagering requirements must be met before the bonus balance converts to withdrawable funds.

A wagering requirement (also called a playthrough) specifies how many times you need to bet the bonus amount before it can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in bets before the bonus converts to withdrawable funds. Progress towards the wagering requirement is tracked in the Bonuses section of your account.

Yes. eq98 runs regular promotions for existing members including reload deposit bonuses, free Bingo tickets, cashback on sports betting and seasonal offers tied to cricket and PSL events. Current live promotions for logged-in members are shown on the Promotions page with personalised eligibility status.

Log in, go to Account Settings and select the Responsible Gaming tab. From there you can set a daily, weekly or monthly PKR deposit limit. Reducing a limit takes effect immediately. Increasing a limit has a 24-hour delay before it activates — this is intentional to prevent impulsive reversals. Full details are on the Responsible Gaming page.

A cooling-off period temporarily prevents you from depositing or placing bets. Available durations are 24 hours, 48 hours, one week or six weeks. It takes effect immediately when activated and cannot be shortened once started. You can still log in and view your account during a cooling-off period, but no play or deposits are possible. Activate it via Account Settings under Responsible Gaming.

Self-exclusion suspends your account entirely for a period of your choosing — 30 days, 90 days, 6 months, 1 year or permanently. During self-exclusion, you cannot log in, deposit or play. All promotional communications are also paused. Self-exclusion cannot be reversed before the chosen period ends. This is intentional — the firmness is the point of the tool. A permanent self-exclusion cannot be reversed at all.

No. eq98 is strictly for adults aged 18 and over. Age verification is carried out at registration and may be repeated at any point. Accounts confirmed to belong to someone under 18 are closed immediately, balances voided and data removed in line with the Privacy Policy. By registering, you confirm you meet the age requirement.